Many organisations invest in digital maintenance tools but struggle with the real challenge—getting frontline teams to actually use them. In this practical case study, BlueScope shares how it moved from paper-based inspections to digital maintenance workflows across multiple sites in Australia and ASEAN.

By introducing connected field worker capabilities integrated with SAP, BlueScope enabled technicians and operators to capture inspection data, raise issues in real time, and improve visibility across maintenance operations. But the technology itself was only part of the journey. Mustafa will share the lessons learned from rolling out digital maintenance across sites and teams, including how to engage operators, supervisors, and leadership to overcome resistance and make new digital practices part of everyday work.

Key Takeaways

• What it takes to successfully roll out digital maintenance processes across multiple sites and operational teams
• Practical lessons from moving from paper inspections to digital workflows integrated with SAP
• Change management approaches that help frontline teams adopt and sustain new ways of working