If you run SAP in a high-volume supply chain, you know the pressure points: worklists piling up, approvals relying on experienced individuals, data sitting across modules, and operational decisions that are technically “in the system” but still managed manually. Multiply that by thousands of cases a year, across multiple regions, and small inconsistencies quickly become risk, delay and cost.

Facing more than 40,000 operational exception cases annually across 50+ markets, Zespri redesigned how decisions were made inside SAP. By integrating SAP S/4HANA data directly into structured workflows using SAP BTP, SAP Commerce Cloud and SAP Fiori applications, expert judgement was translated into scalable rules while keeping human oversight where it mattered.

The result is a globally standardised, auditable and faster decision process that reduces manual effort, improves visibility, and strengthens operational control across the supply chain.

Key Takeaways:

• How to reduce reliance on individual knowledge by embedding decision logic directly into SAP workflows
• How to connect S/4HANA operational data to real-time case handling for faster, more consistent outcomes
• How to design automation that supports frontline teams while improving governance and auditability