Rolling out mobile tools for maintenance teams sounds straightforward, but getting real adoption in the field is anything but. At Fortescue, the WorkMate program set out to replace paper-based processes with a fully digital approach to work execution, equipping maintainers across Pilbara operations with rugged tablets running SAP Asset Manager integrated with SAP EAM.

This session shares what it actually took to make that shift stick at scale. From delivering more than 1,300 training sessions to supporting a workforce with varying levels of digital and SAP experience, the program focused as much on behaviour change as it did on technology. The result was a measurable step change in how maintenance is planned and executed, with strong utilisation across sites, a significant reduction in paper-based work orders, and frontline teams better equipped to work safely and efficiently.

Rather than focusing on the technology alone, this session explores the practical realities of driving adoption in asset-intensive environments. It will cover what worked, what didn’t, and what organisations should consider if they are looking to move from paper-based maintenance to digital execution using SAP.

Key Takeaways

• Driving adoption of mobile maintenance tools requires a structured approach to training, change management, and ongoing support, not just a technology rollout.
• Integrating SAP Asset Manager with core SAP EAM processes can significantly improve work execution in the field, but only if data, workflows, and user experience are aligned.
• Moving from paper-based work orders to digital execution delivers measurable operational benefits, but success depends on how well the solution fits the realities of frontline maintenance teams.