With 20 production companies operating across multiple regions, VELUX depends on consistent inbound material flow to protect factory schedules and customer delivery performance. Yet like many global manufacturers, inbound visibility was fragmented — shipment confirmations varied in quality, ETA updates were inconsistent, and planners were spending too much time reacting rather than planning.

Rather than adding more reporting layers, VELUX focused on stabilising the fundamentals of inbound execution. They standardised how confirmations are received, made delivery performance measurable in real time, and structured the rollout across more than 400 supply relationships to reduce uncertainty across their manufacturing network.

In this practical supply chain case study, VELUX shares what changed for planners and factory teams, where resistance emerged during rollout, what delivered measurable operational improvement, and what they would approach differently if starting again.

Key Takeaways:

• Standardising inbound confirmations reduced replanning and improved production stability across 20 manufacturing sites.
• Real-time ETA visibility and measurable delivery performance improved day-to-day planning reliability.
• A phased global rollout avoided over-engineering and helped embed execution discipline at scale.