As an SAP Finance & Spend Management Senior Customer Success Manager with three years of global experience, I specialise in optimising financial and procurement processes through SAP Ariba, Business Network, and Fieldglass. I lead the FSM-BTP collaboration in the Asia-Pacific (APAC) region, driving innovation to deliver the best outcomes for our customers. Working closely with global teams, I help curate the future direction of FSM and BTP, while managing FSM CSM teams across six market units to ensure strategic alignment and tailored customer solutions.