Pedro is Director of Customer Success for SAP Business Technology Platform, where he empowers customers worldwide to adopt SAP BTP solutions and drive measurable success. With a background in IT and a Bachelor’s degree from Universidade do Vale do Rio dos Sinos in Brazil, he brings hands-on experience as a Product Owner for Agile projects and deep expertise in business requirement gathering and customer engagement. Passionate about helping organisations realise value, Pedro is dedicated to advancing customer outcomes through SAP BTP.