WaterNSW has achieved 78% employee self-service adoption and reduced manual HR transactions and duplicate data entry by 73% across a workforce spanning dams, waterways, depots and offices throughout New South Wales. Rather than reproducing its existing processes in a new system, WaterNSW began by redesigning its People and Culture service model, processes and job architecture. It then introduced SAP SuccessFactors across core HR, recruitment, onboarding and performance, connecting the platform with 10 surrounding systems and embedding digital guidance directly into everyday workflows.

Hear how WaterNSW turned a technology implementation into a broader workforce transformation that supports employees wherever they work while improving data quality, governance and visibility for leaders.

What You’ll Learn

• How to identify and redesign inefficient HR processes before configuring a new platform
• How to plan integrations around a trusted source of workforce information
• How to make self-service practical for employees working across field, operational and office environments
• How embedded guidance and internal superusers can accelerate adoption and reduce reliance on HR support teams