Name
Customer Case Study: Why User Experience Was a Non-Negotiable Part of the SAP Upgrade at Pan Pac
Description
Rather than treating user experience as something to address after go-live, Pan Pac made it a core part of its 2025 upgrade. Its internal team looked beyond technical readiness to rethink how users navigate SAP, find information and act on insights in their everyday work. This session shares the practical choices Pan Pac made for its end users and what the team learned along the way.
What You'll Learn:
- How Pan Pac applied Adapt UI to simplify Launchpads, analytics screens and app interfaces.
- How insight cards, Spaces and Pages, and Enterprise Search can reduce search effort and help users manage by exception.
- Practical considerations for building user experience into an SAP upgrade to reduce training and change-management pressure.
Speakers
Session Type
Customer Case Study