At Mitre 10 New Zealand, the SAP transformation wasn't failing. In fact, the rollout approach was working exactly as intended. The problem was scale.

Each store deployment required five weeks of training and a further five weeks of post-go-live support. With hundreds of stores still to roll out and a 2028 deadline fast approaching, the team faced a difficult reality: the model that had successfully delivered the first phase of the transformation would not get them to the finish line.

This session offers a candid look at how Mitre 10 responded. Faced with the challenge of scaling adoption across a large retail network, the team turned to WalkMe as part of a broader strategy to reduce deployment effort, support users in the flow of work, and address recurring process errors after go-live.

Rather than presenting a polished success story, Mitre 10 will share the thinking behind their approach, how they identified the areas where traditional training models were reaching their limits, and what they are learning as they work to operationalise transformation at scale.

Expect an honest, end user-led discussion about scalability, digital adoption, organisational capability, and the realities of driving change across hundreds of locations.

What You'll Learn

• How to recognise when a successful transformation approach is no longer scalable—and the warning signs to watch for before it becomes a delivery risk.
• Why Mitre 10 selected WalkMe as part of its strategy to scale adoption, reduce training effort, and support users beyond go-live.
• Practical lessons from a transformation team navigating change at scale, including what they've learned so far, what they would approach differently, and the challenges they are still working through.