In today's hyper-competitive business landscape, delivering exceptional customer experiences is not just a competitive advantage—it's a necessity. However, many organisations are held back by misconceptions and myths about the role of AI in Customer Experience (CX) strategies and technologies. In this dynamic session, we will debunk common myths surrounding AI in CX and provide practical insights to create and maintain strong brand and customer loyalty!.

Key Takeaways:
- Gain a clear understanding of the capabilities and benefits of SAP Customer Experience (CX) solutions and how realistic AI solutions can build trust (both internally and externally)
- Hear about customers scaling human efforts and investment supported by AI
- Understand how you can take advantage of AI at your own pace