In today’s fast-changing environment, agility isn’t just about technology, it’s about how people use it. In this session, you’ll discover a fresh approach to solving everyday adoption challenges by rethinking the user experience layer.

We’ll share real-world examples from Australian organisations who have used a digital adoption mindset to resolve go-live issues in hours, accelerate processing times by up to 10×, and cut project build times from months to weeks. You’ll also see how these outcomes fit into a three-level maturity model—from guiding users at the point of need, to automating workflows, to embedding adoption as a strategic capability.

By the end of this session, you’ll walk away with two simple but powerful insights: There’s a more effective way to close the gap between people and technology and it’s already delivering measurable results across industries in Australia and beyond.

Key Takeaways
- Think of Digital Adoption as a business enabler, not just a support tool.
- Lighten the cognitive load for your users to improve engagement and ROI.
- Keep the underlying platform standard and use the UX layer to scale adoption.
- Benchmark your own journey against a practical maturity model used by leading organisations.