Asset-intensive industries rely on high-quality data to achieve maintenance and reliability goals. Santos faced challenges with inconsistent master data practices across business units, where processes lacked built-in validation and approval workflows. This exposed the business to risk by leaving operational decisions dependent on individual data practitioners.

To address this, Santos implemented a unified, business-wide Master Data Management (MDM) solution to streamline governance, improve data quality, and reduce the risks associated with fragmented change management methods. The new platform has introduced automated data cleansing, prioritised request management, centralised governance, and robust approval workflows.

Deployed across Santos operations, the solution is already delivering efficiencies, strengthening compliance, and creating a foundation for sustained operational excellence. It is also enabling the business to fully leverage its Enterprise Asset Management capabilities and support future digital initiatives.

Key Takeaways:

• How unified MDM can streamline governance, improve data quality, and reduce operational risk across diverse business units
• How automated workflows and cleansing drive efficiency, compliance, and better decision-making in asset-intensive industries
• How a strategic MDM platform can lower costs, enhance maintenance reliability, and support long-term digital transformation