With survey fatigue rising and engagement scores plateauing, one HR team realised it was time to shift from collecting feedback to acting on it. They redesigned their listening strategy — simplifying surveys, connecting insights to key moments, and enabling managers with real-time dashboards. This session shares how they made employee voice more actionable, embedded follow-up into performance cycles, and reframed engagement as a shared responsibility — not just an HR metric. Key Takeaways: - How to rethink listening strategies for better impact - Ways to activate feedback through everyday workflows - What it takes to turn EX into a continuous improvement loop