When Pan Pac Forest Products embarked on a large-scale ERP transformation, it wasn’t just a systems upgrade—it was a strategic enabler aligned with long-term business goals. This session dives into the company’s greenfields SAP S/4HANA implementation, initiated during the disruptive force of a cyclone, and the critical role ERP played in supporting resilience and growth. Ross McMillan will share the driving rationale behind the project, the measurable financial and operational benefits achieved, and the efficiencies unlocked across divisional processes. Attendees will hear honest insights about the challenges with transactional friction, reporting limitations, and slow user adoption of SAP reporting tools. But more importantly, this session will unpack the people-centric change strategies that made success possible—from executive buy-in to frontline adoption. Whether you’re considering or already navigating an ERP rollout, you’ll take away pragmatic lessons on how to realise strategic outcomes, avoid common change pitfalls, and build leadership alignment from day one. Key Takeaways: - How to translate ERP implementation into strategic, financial, and operational outcomes. - What works—and what doesn’t—in change management and stakeholder engagement. - Pitfalls to avoid when driving large-scale transformation in dynamic environments.