McGrathNicol share how they embedded SAP Joule into SAP S/4HANA Cloud to transform billing and customer project processes into intelligent, AI-supported workflows. By building virtual project assistant capabilities through Joule and the SAP Business Technology Platform, the team enabled natural-language driven invoice generation, WIP provisioning, resource allocation and billing adjustments — reducing manual effort while maintaining strong financial control.

This case study demonstrates how Finance can lead practical AI adoption inside the SAP core, unlocking broader business productivity gains without compromising governance.

Key Takeaways: 

• How SAP Joule can automate billing, WIP management and customer project management inside S/4HANA Cloud
• How Finance can drive AI adoption while preserving compliance and control
• The measurable impact of embedding AI into core ERP processes to free capacity for higher-value work

This case study was finalist for SAP Best Tech Awards 2025 Business AI.